VANCOUVER: A Chinese-origin British Columbian woman is accusing McDonald’s of discrimination, saying she was refused service at a McDonald’s outlet in Chinese-dominated Richmond because the staff said they couldn’t understand her English.
Hai Xia Sun says she ordered a hot chocolate at the McDonald’s on Number 3 Road last week, but instead she was served a coffee, according to the CBC.
She says when she asked them to take it back and give her a hot chocolate, the manager refused and asked her to leave the store.
“She said, ‘You don’t know English,’ and then she returned my order. She said, ‘We are very busy, don’t stay here,'” according to the CBC.
“This is my second language right. And this is discrimination. Yes maybe I speak not very good English but she can’t not service to us,” she told the network.
However, McDonald’s called it an isolated incident because of communication barrier.
In a statement, Mcdonald’s communications director Jeanette Jones said, “We regret that this customer was offended during her recent restaurant visit. We have since been in communication with her son who has expressed appreciation for our efforts to resolve the situation.
“What is alleged to have taken place is not consistent with the franchisee’s commitment to quality customer service and to reflecting the cultural mosaic of the restaurant’s local community.”